Frequently Asked Questions

First, our trained technicians will photo document the affected areas prior to work being started. We will then start assessing your personal property for damage. Items that can be restored will be packed for cleaning/storage. Items we determine Non-Restorable will be documented with our digital inventory system, along with detailed photos of each item. Once this process is complete, our crews will move the packed items to our climate controlled warehouse for cleaning/storage. Non-Restorable personal property will be left on site for disposal until our clients permission has been granted. 

We will clean everything in your home except textiles & electronics. We do not pack food, liquids, health & beauty products, paints, automotive fluids or chemicals. These are boxed and left onsite for the client. 

After pack out has been completed, your property will be restored & treated for any odors in our state of the art facility. Once property has been cleaned, your contents will be stored in your own personal vaults.

You can make an appointment to view your items during business hours or call our office to schedule delivery of requested items. No problem! 

Non restorable property is items we cannot restore to pre loss condition. These items will be documented for you and submitted to our clients & insurance company for review. 

Don't worry! Sentimental items are important to our clients and important to us. These items will be handled with extra care. Our techs will put in the utmost effort to restore to pre loss condition as best as we can. 

Property can be packed back upon completion of the restoration of your home or sooner. Varies on the situation of each client. 

Once the appointment date & time has been scheduled with our office, our crews will deliver your contents back to your desired address. Depending upon the size of the job, this normally takes 1-2 days. Our crews will place furniture back to desired areas first, then unpack all boxes to the designated areas. What gets packed or unpacked is up to our client. After unpacking is complete, we remove all used boxes & paper for disposal.